Managed Detection and Response

Detection tools generate alerts; someone still has to act on them, at 2 PM or 2 AM. Managed Detection and Response (MDR) is a toolset that integrates with your Endpoint Management and EDR, backed by a dedicated third-party security operations center working with AIS — monitoring and acting on issues across your endpoints, identity providers, and network around the clock.

Key capabilities

• 24/7 SOC monitoring: A dedicated security operations center watches your environment continuously — nights, weekends, and holidays.
• Three attack vectors covered: Endpoints, identity providers (including cloud sign-in activity), and network — because attacks rarely touch just one.
• Integrated with your stack: Builds on the agents and detections already in place from Endpoint Management and EDR — no additional disruption to deploy.
• Alert triage: False positives are filtered out; real threats are correlated, verified, and escalated fast.
• Verified incident reporting: Confirmed threats come with a clear explanation — what happened, how critical it is, which assets and users are affected, and remediation next steps.
• Response, not just notification: Threats are acted upon — contained and remediated in coordination with the AIS team.

EDR vs. MDR — what's the difference?

Endpoint Detection and Response is the technology layer: it detects suspicious behavior on your endpoints. Managed Detection and Response adds the human layer: a dedicated security operations center monitoring those detections — plus your identity and network signals — around the clock, and acting on them. Together they close the gap between “an alert fired” and “the threat is handled.”

How it fits into your plan

MDR is the top layer of the Total Shield+ security stack: Endpoint Management prevents, EDR detects, and MDR ensures a trained security team responds — whenever the alert fires.

Availability

Included in Total Shield+. Compare plans →