Network Monitoring

When the network has a problem, everything has a problem. AIS Network Monitoring is configured specifically for your core networking devices — modems, firewalls, switches, and access points — so that when one of these critical devices has an issue, our team is alerted and acting on it, often before your users notice.

Key capabilities

• Core device coverage: Modems, firewalls, switches, and access points — the devices everything else depends on.
• Up/down alerting: Immediate notification to our team when a monitored device stops responding or goes offline.
• Health and performance metrics: Interface status, throughput, and device health tracked continuously to spot degradation early.
• Internet outage detection: Know quickly whether an outage is your equipment or your internet provider — with data to back it up.
• Alert-driven response: Alerts route straight to the AIS help desk, so detection turns into action.
• Configured for your environment: Monitoring and alert thresholds are set up around your specific network, not a generic template.

How it fits into your plan

Network Monitoring complements Endpoint Management: endpoints tell us how your computers are doing, and network monitoring tells us how the infrastructure connecting them is doing. Together they give our help desk the full picture when something breaks.

Availability

Included in Shield+ and Total Shield+. Compare plans →