Endpoint Management

AIS Endpoint Management keeps every server, desktop, and laptop in your environment healthy without your team chasing down alerts or patch status by hand. We pair an industry-leading remote monitoring and management (RMM) platform with fully managed antivirus, operated by our in-house help desk.

Key capabilities

• Real-time monitoring and alerting: Agent-based monitoring of device health, performance, and events — issues are flagged to our team the moment they appear.
• Automated patch management: Operating system and third-party application patches tested and deployed on schedule, with any device missing critical patches flagged for follow-up.
• Managed antivirus: Next-generation antivirus protection on every covered device, centrally managed — infected devices and stale definitions are flagged and remediated by our team.
• Automated remediation: Scripted responses fix common issues automatically, often before users notice.
• Remote support: Secure remote access lets our technicians troubleshoot and resolve issues without interrupting your users — even for devices off the VPN.
• Ransomware detection: Built-in behavioral detection watches for crypto-ransomware activity and can isolate an affected device to stop the spread.
• Inventory and reporting: A living inventory of your hardware and software, with patch and health reporting reviewed monthly.

How it fits into your plan

Endpoint Management is the foundation of every plan — the agent on each device is also how our help desk supports your users remotely, and the antivirus it includes pairs with Endpoint Detection and Response in Shield+ and above for deeper protection.

Availability

Included in Core, Shield+, and Total Shield+. Compare plans →